FAQ

Frequently Asked Questions

How can I track the progress of my order?

The tracking link for your package is directly accessible from your shipping confirmation or if you placed your order under your personal account, log in to your account account via the “My Account” section. You will find the tracking information in the “My orders” tab, by opening the “See details” section and clicking on the “Track my package” link.

Can I change my order after it has been confirmed?

Within 30 minutes after placing your order, we can cancel your order, delete an item, change a size, a color. We can not add an additional item or replace one item for another.

Order

How to be sure to order the right size?

A size guide is available on each product sheet. Some accessories such as watches or glasses do not require a size guide.

Is there a minimum order amount?

There is no minimum order amount for the Royal Loire Valley online store.

How can I know if my order has been processed?

You should receive your order confirmation within 15 minutes of placing your order.

Can I cancel my order?

Once your order has been validated, you can contact the customer service within thirty minutes after placing the order to cancel. Outside this period, we invite you to refuse the package upon delivery by indicating it on the delivery note. The latter will be returned to us without charge. The refund of the amount of the order will be triggered automatically once the return of the parcel registered in our warehouse and checked by our quality department.

Payment

How can I pay for my order?

The following payment methods are available on the Royal Loire Valley online store:

  • Credit card: Visa, Mastercard, American Express

Shipping & Returns

What are the delivery options?

For information, our delivery options include only deliveries for metropolitan France. We propose:

  • The delivery in store: Reservation in 48 hours in our shops Royal Loire Valley: 0 €. This service may be momentarily disabled during peak periods (Balances).
  • Standard delivery (2 to 3 business days) delivery against signature from Monday to Friday (Collissimo): € 4.95, offered from € 50 purchase.

My account

(in progress)